Privacy Policy

The goal of Crossroad Hospitals Enterprise Ltd. (AHEL) is to protect the privacy of any individual that provides AHEL with information or data. We value your right to privacy protection and work hard to safeguard whatever information you, the user, entrust us with. Regarding this, we abide by the different laws that govern, including

  • Section 43A of the Information Technology Act, 2000.
  • The Information Technology (Sensitive Personal Information and Reasonable Security Practices and Procedures) Regulations, 2011.

 

In accordance with the laws mentioned above, this Privacy Policy (the “Privacy Policy”) governs the gathering, storing, processing, disclosure, and transfer of your Personal Information (as defined below), especially when you use the AHEL-operated website https://www.apollohospitals.com (the “Website”) to obtain any information or services (the “Services”).

The terms “We,” “Us,” and “Our” relate to AHEL, and the terms “You” or “Your” refer to you as the User (registered or not) of the Website and/or Services.

ACCESS

We get Your Personal Information automatically through Our Website, from third parties, and directly from You. The kind of device You are using, the time you signed on to Our Website, Your IP address, and other Personal Information mentioned in Clause 5 below are examples of this Personal Information.

The instructions provided below will allow you to access the Personal Information that you have shared with Us. By sending an email to Us at the address provided below, you have the option to update your personal information and provide us with further Personal Information.

We remember that You have access to the Personal Information that you have shared. You can contact Us via email at the address listed in Clause

CONSENT

You acknowledge that you have freely consented to the collection, storage, processing, disclosure, and transfer of Your Personal Information in accordance with the terms of this Privacy Policy and any amendments thereto by selecting the Opt-In option on the Website, giving Us Your personal information, using AHEL’s services, or using the website’s facilities.

You accept that you voluntarily gave your personal information and that you are aware of its intended use. Additionally, you agree that, if this Privacy Policy is followed, any gathering, storing, processing, disclosure, and transfer of Personal and Privacy Information won’t result in any unjustified losses for you. However, if you provide incorrect personal information, we won’t be held responsible for any losses you sustain.

Only with your permission will we disclose personal information to parties outside of AHEL. If we need to share any sensitive personal information, we will explicitly request your permission.

CONTROL OVER YOUR PERSONAL INFORMATION

You have the right to revoke your consent at any time, as long as you notify us in writing by sending an email to grievance@apollohospitals.com with your request. In accordance with Clause 12 of this Policy, You may write to the Grievance Officer, as specified under Clause 15.1 of this Policy, stating the reason for such rectification of Personal Information, if You would like to correct any Personal Information that we may have collected to provide You with personalized services and offers.

We may choose not to fulfill the reasons for which the aforementioned personal information was requested and we may impose restrictions on your ability to use our services or the website if you withdraw your consent to disclose the personal information that we have obtained.

CHANGES TO THE PRIVACY POLICY

We retain the right to periodically amend this privacy statement. Without your express approval, we will not lessen your rights under this privacy policy. We will provide access to previous versions for your evaluation and always note the date of the most recent update. We’ll give a more conspicuous notice (including, for some services, email notification of changes to the Privacy Policy) if the changes are substantial.

PERSONAL INFORMATION COLLECTED

We may gather the following types of information about You, among other things:

HOW WE COLLECT PERSONAL INFORMATION

The methods by which we collect your Personal Information include but are not limited to the following:

USE OF PERSONAL INFORMATION

Your Personal Information may be used or processed for various purposes including but not limited to the following:

SHARING AND TRANSFERRING OF PERSONAL INFORMATION

  • You give us permission to exchange, transfer, and share all or any of your personal information with the Cloud Service Provider, Our affiliates, agents, third-party service providers, partners, banks, financial institutions, and any other person for the purposes outlined in this policy or as may be required by applicable law, after you have given us your free consent to share your personal information.

 

  • You understand that the data protection regulations in certain of the countries to which we may transfer Your Personal Information may not be as strict as those in Your own country. You agree that AHEL shall impose contractual duties on the recipient of Your Personal Information, requiring it to abide by the terms of this Privacy Policy, whether the recipient is located inside or outside of Your country of residence.

USE OF COOKIES

  • We might set up “cookies” on your computer, either temporary or permanent. These cookies are removable from your computer, or you can opt to block them. When we try to send you a cookie, you can set your computer’s browser to notify you and give you the choice to accept or reject the cookie. You might not be able to use some of the website’s features if cookies are disabled. When presenting adverts about its services or providing its users with optimized services, AHEL may permit authorized third parties to install or identify a unique cookie on the user’s browser or device. AHEL doesn’t keep any personally identifying data in its cookies.

SECURITY

Your Personal Information may be used or processed for various purposes including but not limited to the following:

  • We might leave either transient or permanent “cookies” on your computer. You have the option to remove or prohibit these cookies from operating on your PC. You have the ability to set your computer’s browser to notify you when we try to send you a cookie and give you the choice to accept or reject it. It’s possible that using some elements of the website won’t work if you have cookies disabled. AHEL may permit approved third parties to install or recognize a unique cookie on the User’s browser or device in the process of presenting adverts about its services or optimizing services for its Users. In the cookies, AHEL does not keep any personally identifying data.

 

  • The internet is not 100% secure, and while We will make every effort to take reasonable and appropriate precautions to keep any information We hold about You secure and prevent unauthorized access, You understand that We are unable to provide any absolute assurance regarding the security of Your Personal Information. We disclaim all liability for any security lapse, accidental data loss, or disclosure of information pertaining to your personal information that results from Our actions.

THIRD PARTY REFERENCES AND LINKS,

  • It might occur during Your contacts with Us that We give or include references to fiduciaries or third parties, as well as connections to and linkages from third party websites. It could also occur that you include hyperlinks and links to websites owned by third parties. Whether You or We refer to these third parties or list their external websites, it does not mean that AHEL supports these parties or websites. The terms and conditions of these third parties and third party websites apply. Regarding the functionality and accessibility of any third parties or third party websites, we make no guarantees. These third-party websites’ privacy policies, conditions of use, and content are not our responsibility.
  • Requests not to be tracked When it comes to “Do Not Track” signals or other methods that let you choose not to have your information collected across networks of websites and online services, there is no set standard for how online businesses have to react. As a result, we disregard “Do Not Track” signals. We will review this matter as standards advance and revise this notification if our procedures alter.

RECTIFICATION/CORRECTION OF PERSONAL INFORMATION

  • Please email updates and corrections to grievance@apollohospitals.com if you need to update or amend your personal information, and we’ll do our best to integrate the changes as soon as possible.

COMPLIANCE WITH LAWS

  • AHEL shall store Your Personal Information at least for a period of three years from the last date of use of the Services or Website or for such period as may be required by law.

TERM OF STORAGE OF PERSONAL INFORMATION

  • If any of the conditions of this Privacy Policy conflict with the laws that apply in your country, you are not permitted to utilize the services provided by the Website.

GRIEVANCE OFFICER

  • We have designated a Grievance Officer to handle any complaints or issues that You might have about how Your Personal Information is processed. If you have any such complaints, send an email to grievance@apollohospitals.com to contact our Grievance Officer, who will do their best to promptly address your concerns.