Book Appointment
Emergency
+91 76509 49494
Book Appointment
Emergency

Patient Care

Patient Care

Service Excellence

Service excellence at Crossroads Hospitals is a must-do imperative. Crossroads Hospitals benchmarks with the best among the world’s service organizations to create a culture of patient engagement with a service vision of “Offering Care Beyond Compare.”. Our biggest asset is our engaged workforce, which takes pride in their work and ensures that every transaction is converted into a memorable experience for our patients.

Crossroads Hospitals’ service culture is based on six pillars.

Customer Voice Process

  • A reliable feedback system with all listening and learning ports accessible to record patient input from all points of contact
  • Associated with Gallup to compare patient opinions with the top hospitals Worldwide
  • An internally developed, specially tailored framework that gathers input and transforms it into quantitative and qualitative data for the creation of new goods and services that improve patient experience
  • Awarded Hospital Management Awards in 2014 and AIMA's Best Innovation in Service Delivery Award in 2013.

Post-discharge Calling in One Place

  • An innovative idea that was started to discover the real voice of patients once they are released from hospitals.
  • A committed group of medical experts who are equipped and trained to help patients after they are discharged with relation to drug administration and follow-up appointments.
  • Post-discharge feedback obtained through phone calls is used for training and quality purposes.

Tender Loving Care

  • Has been the organization's guiding motto since its founding.
  • The ADCA framework has helped transform the art of TLC into a science.
  • Every front-line staff member has the authority and skills necessary to transform ordinary transactions into remarkable tales.
  • The group generates about 15,000 stories each month.
  • Every two years, a coffee table book featuring the top 100 moments we've completed for our patients is created.

Dial 30

  • All in-patients and attendants have access to a one-touch button for non-medical purposes.
  • To increase service efficiency, each request is monitored against a SLA.
  • A novel idea intended to broaden the nursing staff's scope and enable them to spend more time with patients
  • Requests monitored by this system are reviewed for process re-engineering once every three months.

Service Standards

  • 1005 Essential to Client Requirements Developed for In-Patients, Out-Patients, Customized Health Examinations and Facility Administration
  • Via a digital platform, all colleagues receive training on these required requirements.
  • Upon successfully completing their course, students undergo evaluation and receive certification, which is renewed annually.
  • Through robust adoption and cutting-edge deployment, Crossroad Hospitals have been able to elevate the standard for the patient experience.

Human Sigma

  • First in India to apply Human Sigma, connecting employee and consumer involvement to the Gallup S techniquecc
  • This honors outstanding leadership that recognizes that employee engagement produces tangible business results.
  • Crossroad is today one of the most renowned companies in the world for knowing how to motivate employees to create business expansion.
  • Crossroad employs the "Right Talent for the Right Job" using this framework.

Useful Links

WhatsApp Us

Important Links

Contact Us

Leading Multispeciality Private Hospital Offering Quality Healthcare Services and Medical Treatments

Facebook Twitter Youtube Instagram

Crossroads Hospital is one of the best multispeciality hospital in Sonipat, Haryana, committed to providing compassionate and comprehensive healthWelcome to Crossroads Hospital in Sonipat, Haryanacare to our patients.