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Patient Care

Patient Care

Service Excellence

Service excellence at Crossroads Hospitals is a must-do imperative. Crossroads Hospitals benchmarks with the best among the world’s service organizations to create a culture of patient engagement with a service vision of “Offering Care Beyond Compare.”. Our biggest asset is our engaged workforce, which takes pride in their work and ensures that every transaction is converted into a memorable experience for our patients.

Crossroads Hospitals’ service culture is based on six pillars.

Customer Voice Process

  • A reliable feedback system with all listening and learning ports accessible to record patient input from all points of contact
  • Associated with Gallup to compare patient opinions with the top hospitals Worldwide
  • An internally developed, specially tailored framework that gathers input and transforms it into quantitative and qualitative data for the creation of new goods and services that improve patient experience
  • Awarded Hospital Management Awards in 2014 and AIMA's Best Innovation in Service Delivery Award in 2013.

Post-discharge Calling in One Place

  • An innovative idea that was started to discover the real voice of patients once they are released from hospitals.
  • A committed group of medical experts who are equipped and trained to help patients after they are discharged with relation to drug administration and follow-up appointments.
  • Post-discharge feedback obtained through phone calls is used for training and quality purposes.

Tender Loving Care

  • Has been the organization's guiding motto since its founding.
  • The ADCA framework has helped transform the art of TLC into a science.
  • Every front-line staff member has the authority and skills necessary to transform ordinary transactions into remarkable tales.
  • The group generates about 15,000 stories each month.
  • Every two years, a coffee table book featuring the top 100 moments we've completed for our patients is created.

Dial 30

  • All in-patients and attendants have access to a one-touch button for non-medical purposes.
  • To increase service efficiency, each request is monitored against a SLA.
  • A novel idea intended to broaden the nursing staff's scope and enable them to spend more time with patients
  • Requests monitored by this system are reviewed for process re-engineering once every three months.

Service Standards

  • 1005 Essential to Client Requirements Developed for In-Patients, Out-Patients, Customized Health Examinations and Facility Administration
  • Via a digital platform, all colleagues receive training on these required requirements.
  • Upon successfully completing their course, students undergo evaluation and receive certification, which is renewed annually.
  • Through robust adoption and cutting-edge deployment, Crossroad Hospitals have been able to elevate the standard for the patient experience.

Human Sigma

  • First in India to apply Human Sigma, connecting employee and consumer involvement to the Gallup S techniquecc
  • This honors outstanding leadership that recognizes that employee engagement produces tangible business results.
  • Crossroad is today one of the most renowned companies in the world for knowing how to motivate employees to create business expansion.
  • Crossroad employs the "Right Talent for the Right Job" using this framework.

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Leading Multispeciality Private Hospital Offering Quality Healthcare Services and Medical Treatments

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Crossroads Hospital is one of the best multispeciality hospital in Sonipat, Haryana, committed to providing compassionate and comprehensive healthWelcome to Crossroads Hospital in Sonipat, Haryanacare to our patients.